RealtevoOS

1. Agreement to Terms

By creating an account and using the RealtevoOS platform ("Service"), you ("Client") agree to be bound by these Terms of Service ("Agreement"). This Agreement constitutes a legally binding contract between you and Realtevo Investments LLC ("Company", "we", "us") governing your use of the RealtevoOS vacation rental management platform, AI-powered automation tools, and all related services.

2. Service Description

RealtevoOS is an AI-powered operating system for vacation rental operators and management companies. Services include but are not limited to:

• AI-powered guest communication and response automation
• Reservation management and calendar synchronization
• Maintenance ticket tracking and escalation
• Gate access and smart lock management
• Financial reporting and owner statements
• Lead generation and pipeline management
• Property onboarding and task management
• Third-party integrations (Guesty, Stripe, Google Workspace, etc.)

3. Free Trial

New clients receive a 5-day free trial with full platform access. During the trial period:

• A valid payment method is required to start the trial
• No charges will be made during the trial period
• Upon trial expiration, your account will be automatically enrolled in the subscription tier matching your property count
• The applicable one-time setup fee will be charged immediately upon conversion
• You may cancel before the trial ends to avoid any charges

4. Subscription Plans & Billing

Subscriptions renew automatically. Setup fees are one-time and non-refundable. Monthly billing begins 30 days after trial conversion.

5. Payment Terms

• All fees are in US Dollars (USD) and billed via Stripe
• Failed payments trigger a 7-day grace period with email notifications on days 0, 3, and 6
• Accounts with unpaid balances after the grace period will be locked
• Locked accounts lose access to all platform features until payment is resolved
• We reserve the right to adjust pricing with 30 days written notice

6. Add-On Services & Credits

Additional services may be purchased including Lead Credits, AI Agent Credits, Lead Generation, Advanced Analytics, and Priority Support. Credits do not expire. Unused subscription add-ons are non-refundable.

7. Data & Privacy

• Client data (property info, guest communications, financial records) remains the property of the Client
• We process data solely to provide the Service and will not sell or share it with third parties
• Integration credentials (API keys, OAuth tokens) are stored securely and encrypted
• Upon account termination, Client may request full data export within 30 days
• AI features may process guest communications to generate responses; no data is used for model training

8. Acceptable Use

Clients agree not to:

• Use the platform for any unlawful purpose
• Attempt to reverse-engineer, copy, or redistribute the Service
• Share account credentials with unauthorized users
• Exceed reasonable usage limits or abuse AI features
• Upload malicious content or attempt to compromise platform security

9. Service Level & Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by third-party integrations (Guesty, Airbnb, Stripe, etc.).

10. Limitation of Liability

To the maximum extent permitted by law, Realtevo Investments LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data. Our total liability shall not exceed the amount paid by the Client in the 12 months preceding the claim.

11. Cancellation & Termination

• Clients may cancel their subscription at any time through the dashboard Billing settings
• Cancellation takes effect at the end of the current billing period — no prorated refunds
• Setup fees are non-refundable
• We may suspend or terminate accounts for violation of these terms or non-payment
• Data export is available for 30 days after cancellation

12. Intellectual Property

The RealtevoOS platform, including its design, code, AI models, workflows, and branding, is the exclusive property of Realtevo Investments LLC. The Client is granted a non-exclusive, non-transferable license to use the Service for the duration of their subscription.

13. Modifications to Terms

We reserve the right to update these terms at any time. Material changes will be communicated via email at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

14. Governing Law & Disputes

This Agreement shall be governed by the laws of the State of Florida, United States. Any disputes shall be resolved through binding arbitration in Orange County, Florida, in accordance with the rules of the American Arbitration Association.

15. Contact

For questions about these terms, contact us at:

Realtevo Investments LLC
Email: management@realtevoinvestments.com
RealtevoOS Platform: app.realtevoos.com