Terms of Service

1. Acceptance of Terms

By accessing, using, or creating an account on RealtevoOS (the "Platform"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, including the embedded Confidentiality and Non-Disclosure provisions (collectively, the "Agreement"). This Agreement constitutes a binding legal contract between you ("User," "you," or "your") and Realtevo AI LLC, a Florida limited liability company, and Realtevo Investments LLC, a Florida limited liability company (collectively, the "Operating Companies"), operating under exclusive license from Surroundings Enterprise LLC, a Wyoming limited liability company ("IP Owner"). The Operating Companies and the IP Owner are collectively referred to herein as the "Company," "we," "us," or "our."

This Agreement applies to all users regardless of account type, including but not limited to: account owners, team members, co-management partners, property owners, accountants, free trial users, contractors, developers, and any person granted access to the Platform by any means. Sections 10 and 11 contain additional provisions specifically applicable to Team Members and Contractors (as defined therein).

Corporate Structure Disclosure. The Platform's intellectual property is owned and held by Surroundings Enterprise LLC, a Wyoming limited liability company organized under the Wyoming Limited Liability Company Act (W.S. § 17-29-101 et seq.), which provides enhanced asset protection and privacy protections under Wyoming law. The Platform is operated by Realtevo AI LLC and Realtevo Investments LLC, both Florida limited liability companies. All rights, protections, and remedies granted to the "Company" under this Agreement extend fully and independently to each of these entities.

If you do not agree to these terms in their entirety, you must immediately cease all use of the Platform and delete your account.

2. Account Access and Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You agree to immediately notify us of any unauthorized use.

You may not share, transfer, or grant access to your account or any Platform features to any third party without prior written consent from the Company.

Each user must accept these terms individually. Acceptance by one user does not constitute acceptance on behalf of any other person or entity, unless expressly authorized.

3. Confidentiality and Non-Disclosure Agreement (NDA)

IMPORTANT — PLEASE READ CAREFULLY. By accepting these terms, you enter into a binding Non-Disclosure Agreement with the Company and Surroundings Enterprise LLC (IP Owner).

3.1 Definition of Confidential Information. "Confidential Information" includes, without limitation: (a) all Platform features, functionality, user interface designs, workflows, automation logic, AI models, algorithms, and proprietary methodologies; (b) all software architecture, source code, APIs, data structures, and technical implementations; (c) all business strategies, pricing models, revenue optimization techniques, marketing approaches, and operational processes embedded in or accessible through the Platform; (d) all proprietary tools, integrations, dashboards, command center features, and any intellectual property accessible through the Platform; (e) all documentation, blueprints, training materials, and operational protocols; (f) any information designated as confidential or that a reasonable person would understand to be confidential given the nature of the information.

3.2 Non-Disclosure Obligations. You agree that you shall NOT: (a) disclose, share, publish, or make available any Confidential Information to any third party; (b) use Confidential Information for any purpose other than your authorized use of the Platform; (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the design, architecture, or methodology of any Platform feature; (d) screenshot, record, copy, or reproduce any Platform interface, feature, or workflow for the purpose of replication or sharing with competitors; (e) discuss Platform features, methodologies, or proprietary processes with any entity that directly or indirectly competes with the Company.

3.3 Standard of Care. You agree to protect Confidential Information using at least the same degree of care you use to protect your own confidential information, but in no event less than reasonable care.

4. Non-Replication and Non-Competition

4.1 Non-Replication. You expressly agree that you shall NOT replicate, reproduce, recreate, or develop any product, service, feature, or system that is substantially similar to or derived from the Platform or any of its features, or any intellectual property owned by Surroundings Enterprise LLC, whether independently or in collaboration with others.

4.2 Non-Competition in Platform Development. You agree not to use knowledge gained from the Platform to build, advise on, invest in, or otherwise support the development of any competing vacation rental management platform, AI-powered property management system, or substantially similar product during the term of your account and for a period of two (2) years following termination.

4.3 Prohibition on Idea Sharing. You may not share, communicate, or transmit any ideas, concepts, innovations, or methodologies observed in or derived from the Platform to any corporation, organization, individual, or entity that could directly or indirectly compete with the Company.

5. Associated Persons and Accomplice Liability

CRITICAL PROVISION — READ CAREFULLY.

5.1 Scope of Liability. Any person, entity, employee, contractor, partner, or affiliate who is directly or indirectly related to, working with, employed by, or associated with you (the User) in any professional or business capacity shall be automatically considered bound by the confidentiality and non-disclosure obligations of this Agreement.

5.2 Accomplice Liability. If any breach of this Agreement is committed by, facilitated by, or conducted through any person associated with you — including but not limited to your employees, contractors, business partners, co-managers, team members, family members acting in a business capacity, or any agent acting on your behalf — you shall be held jointly and severally liable for such breach to the Company and Surroundings Enterprise LLC, and said associated persons shall be considered accomplices to the breach.

5.3 User Responsibility. You are personally responsible for ensuring that all persons who gain access to the Platform through your account, or who receive any Confidential Information from you, are aware of and comply with these terms. Failure to ensure compliance constitutes a breach of this Agreement.

5.4 Vicarious Liability. The Company and Surroundings Enterprise LLC reserve the right to pursue legal action against both the primary account holder and any associated persons who participate in, benefit from, or contribute to any breach of this Agreement.

6. Free Trial Terms

All terms of this Agreement, including confidentiality, non-disclosure, non-replication, and accomplice liability provisions, apply in full force during any free trial period. Access to the Platform during a trial does not diminish or limit any obligations under this Agreement.

Trial users acknowledge that exposure to the Platform during the trial period constitutes access to Confidential Information and agree to be bound by all NDA provisions regardless of whether a paid subscription is subsequently activated.

7. Intellectual Property

RealtevoOS, Super Agent, Revenue Brain, and all associated logos, names, and marks are trademarks of Surroundings Enterprise LLC. All intellectual property rights in the Platform — including but not limited to software code, algorithms, artificial intelligence models, system architectures, user interface designs, workflows, automation methodologies, data structures, trademarks, trade names, trade secrets, and all proprietary methodologies — are and shall remain the exclusive property of Surroundings Enterprise LLC ("IP Owner"), a Wyoming limited liability company.

The Platform is operated by Realtevo AI LLC and Realtevo Investments LLC under exclusive license from Surroundings Enterprise LLC. No right, title, or interest in any intellectual property is transferred to you. Your use of the Platform is limited to the express rights granted under your active subscription, and all such rights terminate immediately upon account termination or breach of this Agreement.

Any unauthorized reproduction, reverse engineering, decompilation, or creation of derivative works based on the Platform or any of its components shall constitute a direct infringement of the intellectual property rights of Surroundings Enterprise LLC, and shall be subject to the full remedies available under applicable federal and state law, including the Computer Fraud and Abuse Act (CFAA), the Digital Millennium Copyright Act (DMCA), and the Defend Trade Secrets Act (DTSA).

Any feedback, suggestions, or ideas you provide regarding the Platform shall become the exclusive property of Surroundings Enterprise LLC without any obligation of compensation or attribution.

8. Remedies and Enforcement

8.1 Injunctive Relief. You acknowledge that any breach of the confidentiality, non-disclosure, or non-replication provisions would cause irreparable harm to the Company and Surroundings Enterprise LLC (IP Owner) that cannot be adequately remedied by monetary damages alone. You agree that the Company shall be entitled to seek immediate injunctive relief without the necessity of posting a bond.

8.2 Monetary Damages. In addition to injunctive relief, the Company reserves the right to pursue all available monetary damages, including but not limited to actual damages, consequential damages, lost profits, and statutory damages where applicable.

8.3 Legal Fees. In the event of any breach, the breaching party shall be responsible for all reasonable attorney fees, court costs, and expenses incurred by the Company and/or Surroundings Enterprise LLC in enforcing this Agreement.

8.4 Account Termination. Any breach of this Agreement shall result in immediate termination of your account and access to the Platform, without refund of any fees paid.

9. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

The Company's total liability for any claims arising under this Agreement shall not exceed the total fees paid by you to the Company in the twelve (12) months preceding the claim.

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied.

10. Work Product, Work-for-Hire & Invention Assignment

APPLICABLE TO ALL TEAM MEMBERS, CO-MANAGERS, CONTRACTORS, AND SERVICE PROVIDERS.

10.1 Definitions. For purposes of this Section, 'Contributor' means any person who (a) is invited to the Platform as a team member, co-manager, or any non-owner role; (b) performs any work, services, development, design, consulting, or other contributions in connection with the Platform; or (c) has access to the Platform's source code, architecture, AI models, blueprints, or internal documentation. 'Work Product' means all work, materials, deliverables, code, designs, documentation, inventions, improvements, discoveries, ideas, processes, techniques, know-how, and other intellectual property created, conceived, developed, or reduced to practice by a Contributor, whether solely or jointly with others, in connection with or arising out of their access to or work on the Platform.

10.2 Work-for-Hire. To the maximum extent permitted by applicable law, all Work Product shall be considered 'work made for hire' as defined under the U.S. Copyright Act (17 U.S.C. Section 101). All right, title, and interest in and to such Work Product, including all intellectual property rights therein, shall vest exclusively in Surroundings Enterprise LLC ('IP Owner') from the moment of creation. The Contributor shall have no ownership interest, moral rights, or other claims to such Work Product.

10.3 Assignment of Inventions. To the extent any Work Product does not qualify as a 'work made for hire,' the Contributor hereby irrevocably assigns, transfers, and conveys to the IP Owner all right, title, and interest worldwide in and to such Work Product, including all patents, copyrights, trade secrets, trademarks, and all other intellectual property rights therein. This assignment is effective automatically upon creation of the Work Product and requires no further action by the Contributor.

10.4 Moral Rights Waiver. To the fullest extent permitted by law, the Contributor waives all moral rights, rights of attribution, rights of integrity, and any similar rights in the Work Product, including any right to be identified as the author.

10.5 Further Assurances. The Contributor agrees to execute any additional documents and take any actions reasonably requested by the Company to perfect, register, or enforce the Company's rights in the Work Product, including patent applications, copyright registrations, and assignments. If the Contributor fails or is unable to execute such documents, the Contributor hereby irrevocably appoints the Company as their attorney-in-fact to execute such documents on their behalf.

10.6 Prior Inventions. If the Contributor wishes to exclude any pre-existing inventions or intellectual property from the scope of this assignment, they must disclose such items in writing to the Company prior to accepting this Agreement. Failure to disclose shall create a presumption that no such prior inventions exist.

10.7 No License Back. Nothing in this Agreement grants the Contributor any license, implied or otherwise, to use the Work Product or any Company intellectual property after the termination of their access to the Platform.

11. Contractor & Team Member Acknowledgments

11.1 Independent Contractor Status. If you are accessing this Platform as a contractor, consultant, or service provider, you acknowledge that you are an independent contractor and not an employee, agent, or partner of the Company. Nothing in this Agreement creates an employment relationship, partnership, joint venture, or agency relationship.

11.2 No Competing Work. During the period of your engagement with the Platform and for twelve (12) months thereafter, you agree not to: (a) perform work for any competing vacation rental management software platform where such work involves substantially similar technology, features, or methodologies; (b) use any Confidential Information, Work Product, or knowledge gained from your engagement to benefit any competitor; (c) solicit any employee, contractor, or client of the Company for competitive purposes.

11.3 Return of Materials. Upon termination of your access to the Platform for any reason, you must immediately: (a) cease all use of Confidential Information and Work Product; (b) return or destroy all copies of Confidential Information in your possession, including digital copies, local repositories, backups, and any derivative materials; (c) provide written certification of compliance with this subsection upon request.

11.4 Audit Rights. The Company reserves the right to audit compliance with this Agreement, including requesting confirmation that all Confidential Information and Work Product has been returned or destroyed.

11.5 Survival. The obligations in Sections 10 and 11 survive indefinitely after termination of your access to the Platform, regardless of the reason for termination.

12. Termination

Either party may terminate this Agreement at any time. The Company may suspend or terminate your access immediately if you breach any provision of this Agreement.

Upon termination: (a) all rights granted to you under this Agreement shall immediately cease; (b) you must immediately stop using the Platform and destroy any Confidential Information in your possession; (c) all confidentiality, non-disclosure, non-replication, and associated persons liability provisions shall survive termination.

13. Survival

Sections 3 (Confidentiality and NDA), 4 (Non-Replication), 5 (Associated Persons and Accomplice Liability), 7 (Intellectual Property), 8 (Remedies and Enforcement), 10 (Work Product and Work-for-Hire), and 11 (Contractor Acknowledgments) shall survive any termination or expiration of this Agreement and shall remain in full force and effect indefinitely or for the maximum period permitted by applicable law. These obligations are enforceable under both Wyoming and Florida law and shall be governed by the laws of the State of Wyoming to the extent they relate to intellectual property owned by Surroundings Enterprise LLC.

14. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida for all matters relating to Platform access, user obligations, and the Operating Companies, and the laws of the State of Wyoming for all matters relating to intellectual property ownership, licensing, and the rights of Surroundings Enterprise LLC (IP Owner), in each case without regard to conflict of law principles.

Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Orange County, Florida, except that Surroundings Enterprise LLC reserves the right to bring intellectual property enforcement actions in any court of competent jurisdiction, including but not limited to the federal courts of the District of Wyoming. You irrevocably consent to personal jurisdiction in both Florida and Wyoming courts and waive any objection to venue therein.

In the event of any IP infringement claim, the prevailing party shall be entitled to recover all reasonable attorneys' fees, costs, and expenses incurred in connection with such action.

15. Modifications

The Company reserves the right to modify these terms at any time. Material changes will be communicated through the Platform, and continued use after notification constitutes acceptance of the modified terms. If you do not agree to modified terms, you must stop using the Platform.

Each new version of these terms will require re-acceptance before continued access to the Platform is permitted.

16. Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

17. Entire Agreement

This Agreement constitutes the entire agreement between you and the Company regarding the subject matter hereof and supersedes all prior agreements, understandings, and communications, whether written or oral. For the avoidance of doubt, this Agreement incorporates and replaces any separate NDA, contractor agreement, or work-for-hire agreement that may have been previously executed between the parties regarding the Platform.